Knowledge Base Manager

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Responsibilities:

  • Responsible for support, consults with, and educates our customers, worldwide, in the successful implementation and use of company products.
  • Creates, organizes and manages articles in Zendesk support portal or other SaaS solutions for online knowledge base. Presentation of facts, figures, models, and technical concepts in a way that others can comprehend.
  • Analyzes incoming customer questions and issues.
  • Documenting issues and clearly communicate customer resolution.
  • Provides product enhancement, documentation correctness, and usability and quality enhancement suggestions. Receives and appropriately forwards customer provided product enhancements.
  • Solid written communication in recording product bugs as appropriate for higher support tiers to understand and re-create reported problems. Re-creates problems for development teams as needed. Assists with QA of logged problems upon release of fix.

Requirements:

  • Fluent English
  • Fluent Russian (optional)
  • Experience working with Knowledge Base systems
  • Professional Internet user
  • Analytical mind and problem-solving aptitude
  • Well-organize, pro-activity, initiative, high workability, performance, responsibility, accuracy, pedantry
  • Good communication skills

Conditions:

  • Motivated team and career growth opportunities
  • Interesting and dynamic work in a rapidly growing company
  • International experience
  • Full-time or Part-time remote employment
  • Flexible work schedule
  • Hourly-based salary with online time tracker
  • Modern salary payments using cryptocurrencies
  • Annual contract with non-disclosure agreement (NDA)
  • Probation period lasts 20 working days, and is paid only if it is completed successfully

Join our winning team and unique, team-spirited company culture. We offer numerous benefits for your contributions and teamwork. If you have any questions, use our Telegram Interview Bot in your account.